Frequently Asked Questions

How can I place an order?

You can place an order directly through our website by selecting your favorite toy, adding it to your cart, and completing the checkout process.

How long does shipping take?

Orders are shipped within 24 hours of confirmation. Delivery usually takes 3–5 business days, depending on your location and courier company terms.

Do you offer Cash on Delivery (COD)?

Yes, COD is available in selected areas (subject to service availability).

Can I return or exchange a product?

Returns or refunds are accepted only in case of a manufacturing defect. A proper unboxing video showing the defect is required for approval.

Is an unboxing video mandatory for returns?

Yes, a clear and uninterrupted unboxing video is mandatory. The video must show:

  • The sealed package
  • The complete unboxing process
  • The defect clearly visible

Without an unboxing video, return or refund requests cannot be processed.

Can I get a refund after using the toy?

No. Refunds or returns are not possible after the product has been used.

What if I receive a damaged or defective toy?

Please contact us immediately with your order details and unboxing video. Our team will review your request and assist you accordingly.

How can I track my order?

Once your order is shipped, you will receive shipping confirmation and tracking details (if available).

What payment methods do you accept?

We accept major online payment methods such as debit cards, credit cards, UPI, net banking, and COD (where available).

Are your toys safe for kids?

Yes! We aim to provide safe, high-quality, and trending toys. Please check the recommended age mentioned in the product description before purchasing.